A heat pump does not make heat, it moves it. It draws warmth out of the surrounding air and uses it to heat your water, the same way a fridge moves heat in the other direction. Because it moves existing heat rather than generating it with an element, it uses much less electricity than a conventional electric hot water system to deliver the same hot water.

That is exactly where it earns its place. Water heating is one of the biggest electrical loads in a home, and a heat pump can be timed to run in the middle of the day while your panels are generating, so that load is covered by your own solar instead of what you buy from the grid. We set the timer up as part of the install and show you how to adjust it seasonally.

Yes. The systems we install are specified for Australian conditions, including cold climates. They do work harder in cold weather, which is why sizing matters, so we match the system to your household’s hot water use and your local climate rather than fitting the same unit everywhere. In genuinely cold regions we will tell you what to expect in mid winter rather than leave you to find out.

It has a fan and a compressor, so it makes some noise while it is running, closer to an air conditioner’s outdoor unit than a conventional hot water system, which is silent. That makes placement important. We site it with your bedrooms and your neighbours in mind, and we talk the location through with you before we install.

Federal small-scale technology certificates apply to eligible hot water heat pumps and come off the price at the point of sale, and some states and territories run their own hot water programs on top. What you qualify for depends on where you live and what you are replacing. We check it as part of your quote and handle the paperwork.