Support — existing customers

Your system.
Still our job.

Something not right with your Astra solar, battery or hot-water system? Tell us once, and we’ll take it from there.

1300 517 120Mon–Fri, 9am–5pm AEST
Electrical safety: if you see smoke, sparks or damage, keep clear of the equipment and call 000 first. Then call us.

Submit a support request

Existing installs only — for a new quote, head to Contact Us.

New modem or internet provider? If the app stopped reporting around the same time, it’s usually just the Wi-Fi connection, not the system — your panels typically keep generating while monitoring is offline. Reconnect your monitoring app →

    We’ll get back to you within one business day. A photo of the inverter screen or any error light helps us fix it faster — you can send that after we reply.

    What happens next

    No ticket numbers, no runaround.

    Your request lands with a person who can see your install record.

    STEP 01

    We match you to your install

    Your request arrives alongside your system’s record — panels, inverter, battery, the lot. You don’t have to describe your own system.

    STEP 02

    A tech gets in touch

    Many issues are resolved over the phone or remotely, without anyone needing to come out.

    STEP 03

    Site visit if it needs one

    If it can’t be fixed remotely, we book a visit at a time that works for you.

    Other ways to reach us

    Prefer not to use a form?

    Call us

    1300 517 120
    Mon–Fri, 9am–5pm AEST

    Email us

    hello@astrasolar.com.au
    Include your installation address so we can find you faster.

    Common questions

    Warranty, monitoring apps, billing — many answers are already in our FAQ.

    4.8

    Average rating on Google · 128 reviewsverified against the live Google Business Profile, 31 Jul 2026

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